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Oracle Web Conferencing Troubleshooting and FAQs

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Installation and Configuration

How To

Troubleshooting

FAQ ID: 005500
Updated: 2005-01-13
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher, Netscape 4.75 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: Microsoft JVM 1.1.4 build 3740 or higher, Sun JVM 1.3.1 or higher


What software do I need in order to use Web Conferencing?

Each Web Conferencing user's system must meet the following requirements:

  • Windows 98 or higher
  • Internet Explorer 5.5 or higher*
  • 1024 x 768 screen resolution
  • Microsoft JVM 1.1.4 build 3740 or higher, or Sun JVM 1.3.1 or higher, installed and enabled

*Other browsers such as Netscape 4.75 or higher may be used to join conferences from a Windows machine using Oracle Collaboration Suite release 9.0.4.2, but they cannot use all conference features and they cannot use the Web Conferencing application pages to schedule conferences.

To make sure you have the latest Internet Explorer, go to http://www.microsoft.com/windows/ie/downloads/default.mspx.

Each user must have Java Virtual Machine (JVM) installed and Java enabled in Internet Explorer in order to browse websites in co-browse mode, to share documents in document presentation mode, to stream voice data, or to play back a conference. To check whether you have a Virtual Machine installed and enabled, do the following:

  1. Open Internet Explorer.
  2. Select Tools > Internet Options.
  3. Click the Advanced tab.
  4. Scroll down to Java (Sun) or Microsoft VM and make sure all boxes under the heading you find are checked ON.

If you do not see any references to Java or VM, you need to download and install a Java Virtual Machine. Please contact your system administrator for information about what JVM your company uses and supports. After you've installed a JVM, verify that it is enabled by repeating the steps above.

NOTE: In addition to the software requirements noted here, you must turn off any pop-up blockers while using Oracle Web Conferencing. Pop-up dialogs appear as you enter a web conference or play back a recording. If you have pop-up blockers turned on, you will not be able to use the dialogs to enter the conference or play the recording. For example, Windows XP Service Pack 2 and recent versions of Internet Explorer have automatic pop-up blockers that you must disable.

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FAQ ID: 005504
Updated: 2004-11-16
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher, Netscape 4.75 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A


How do I find my conference ID?

The conference ID is assigned to your conference automatically as you schedule it. Attendees can use the ID number to join the conference by typing it into the Join Conference area. You can find the conference ID as follows:

  • If you schedule a conference in advance, the conference ID appears in a confirmation message after you complete scheduling.

  • Your scheduled conferences appear on the Home page under My Upcoming Conferences. Click a conference title to see details about the conference, including the conference ID.

  • After you join any conference, including after you start an Instant Conference, the ID appears in the corner of the Web Conferencing console, under the Oracle logo.

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FAQ ID: 005505
Updated: 2004-11-16
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher, Netscape 4.75 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A


How do I share my whole desktop and hide the console bar?

To share your full screen and hide the Web Conferencing console bar, you can "unpin" the console. Click on the pin icon in the console tool bar:

The toolbar will disappear. To make the toolbar visible again, move your mouse to the top of your screen and the toolbar will reappear, then click on the pin icon again.

To set your system so that the toolbar is always hidden by default in your future conferences, do the following:

  1. Log in to Web Conferencing.
  2. Click Preferences.
  3. Choose Oracle Web Conferencing Console in the tab list.
  4. Check Autohide ON.
  5. Click Apply.

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FAQ ID: 005506
Updated: 2004-11-16
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher, Netscape 4.75 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A


How do I share applications on my desktop during a conference?

You can share your entire desktop, one area on your desktop, or a single application, as described below.

  1. Start sharing by clicking the sharing icon in the Web Conferencing console:
  2. Do any of the following:
    • To share your whole desktop and all open applications, click the desktop icon:
    • To share an area on your desktop, click the area share icon:
      Then click and drag your mouse to draw a box around the area to share.
    • To share a single application, click the application share icon:
      Then click the Click to Share button in the application window.
    • To stop desktop sharing, click the stop icon:

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FAQ ID: 005507
Updated: 2004-11-16
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A


How do I record a conference?

To record both the streaming voice data and the screen data from a web conference, follow these steps:

  1. Start your conference.
  2. Click the voice streaming icon:
  3. Select and modify a pre-set dialin, or select New Dialin and enter your number as outlined in "How do I enter a dialing sequence?".
  4. Click Connect.
  5. When the call has gone through, click Enable so meeting attendees can hear it.
  6. Click the record icon to start the recording:
    Everything you share in the window of the conference and all streaming voice data will be recorded.

To play back the recording, see "How do I play back a recorded conference?"

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FAQ ID: 005508
Updated: 2004-11-16
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A


How do I play back a recorded conference?

To play back a conference that you or your conference host recorded:

  1. Log in to Web Conferencing.
  2. Click the Archives tab.
  3. Find the conference you want to play back under the list of public conferences, conferences you attended, or conferences you hosted. If you know the conference ID, type it into the Filter By field and click Go.
  4. On the line for this conference, click the Play Recording icon:

If you have any difficulties playing back the conference, see "I can't play back recorded conferences."

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FAQ ID: 005509
Updated: 2004-12-17
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A


How do I enter a dialing sequence and enable voice streaming?

For dialing in the US, dialing sequences follow these rules:

  • To dial numbers inside the US, the dialing sequence includes 1 plus the area code and phone number.

  • To dial numbers outside the US from the US, the dialing sequence includes 011, the country code, area code (if applicable), and the number.

  • To dial a conference service such as MeetingPlace or Raindance, you need to include commas for pauses (each comma is a pause of one second), and the ID numbers and acknowledgement codes required by that vendor. For example:
    • To dial a Raindance number:
      If the "attendee join" announcement is off: 19995551212,,,,ID-number#
      If "attendee join" is on: 19995551212,,,,ID-number#,,,,,,,,,,,,,,,,,,,,#

    • To dial a MeetingPlace number:
      19995551212,,,,,,,,,,Profile-number,,,,,#,,,,,,,,,,Meeting Password,,,,,#,,,,,,,,,,,,,,,#,,,5

  • Make sure the wave volume on your computer is turned all the way up. With the volume up, you should hear the dial-in sounds through your computer speakers as Oracle Web Conferencing connects. You can set the wave volume using the Sounds and Audio Devices dialog from the Control Panel.

The steps to dial are as follows:

  1. Start your conference.
  2. Click the voice streaming icon:
  3. Select and modify a pre-set dialin, or select New Dialin and enter your dialing sequence as outlined above.
  4. Click Connect.
  5. When the call has gone through, click Enable.

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FAQ ID: 005510
Updated: 2004-11-16
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A


How do I publish conference details?

To publish information about a conference you hosted, or make a conference recording available for playback:

  1. Click Archive > My Archived Conferences.
  2. Choose Hosted.
  3. Click the Update icon next to the conference you want to update.
    You can update what information is published, including the conference recording, or choose to publish the conference externally so persons other than the conference attendees can see it.
  4. Click Help on the Update Publishing Options page to see more details about each of the options.

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FAQ ID: 005511
Updated: 2004-11-16
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher
Microsoft Office: Office 98 or higher
Additional Hardware: N/A
Additional Software: N/A


How do I share a document during a conference?

You can share documents that you previously published in your materials repository, or you can share a document while sharing an application.

  • To share a document from your materials repository , you must first upload the document into the repository before the conference.

    1. Log in to Web Conferencing. (You must be logged in to add to your materials repository.)
    2. Click the Materials tab from the Web Conferencing home page.
    3. Click Upload and choose the document to upload.
    4. Click Apply to load the document.
      You can share Microsoft Office documents (Excel, Word, Powerpoint) as well as .jpg, .txt., and .gif files. Office documents will be converted to .html for presentation.
    5. During the conference, click the Document Presentation icon:
    6. Choose the document title from the drop-down list that appears.

  • To share a document in an application that is running during your conference, choose the application share icon. See "How do I share applications on my desktop during a conference?"

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FAQ ID: 005512
Updated: 2004-11-16
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher, Netscape 4.75 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A


How do I let an attendee present his desktop, or share control of my desktop with an attendee?

You can give control of the conference to another attendee, so he or she can share their own desktop or applications, or you can share control of your own desktop with an attendee.

  1. In the Web Conferencing console, click the Attendee List drop-down

  2. Do one of the following:

    • To let another attendee share their own desktop or applications, click the left (blue) button:

    • To share control of your desktop with another attendee, click the right (yellow) button:

  3. To stop sharing control or letting another attendee present, click the button again.

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FAQ ID: 005513
Updated: 2004-11-16
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A


If I stop a recording during a conference and restart, what happens to the recording?

If you begin recording a conference, stop the recording, then restart it, the result will be a single recording that merges the two sections you recorded. You might want to use this technique to record the public portions of a conference but omit any confidential portions. For example, you can start recording a conference, then pause recording while discussing confidential information, then restart the recording after the confidential discussion has ended.

For an overview of recording, see "How do I record a conference?"

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FAQ ID: 005538
Updated: 2005-01-13
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A


What login and password should I use if I access Web Conferencing through my company's proxy server?

Use the login and password assigned to you for Internet and network access.

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FAQ ID: 005537
Updated: 2005-01-13
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: Java Virtual Machine


My window won't return to its original size after ending a web conference

You need to install and/or enable a Java Virtual Machine (JVM). See "What software do I need in order to use Web Conferencing?" and follow the instructions to enable JVM.

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FAQ ID: 005536
Updated: 2005-01-13
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: Java Virtual Machine


I can't use the web conference Print screen command

You need to install and/or enable a Java Virtual Machine (JVM) in order to print the screen using the Print icon in the Web Conferencing console. See "What software do I need in order to use Web Conferencing?" and follow the instructions to enable JVM.

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FAQ ID: 005535
Updated: 2005-01-13
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: Java Virtual Machine


I receive an error about Java Applet not being loaded

If you see the error message Java Applet is not loaded on this machine, you need to install and enable a Java Virtual Machine (JVM). See "What software do I need in order to use Web Conferencing?" and follow the instructions to install JVM.

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FAQ ID: 005534
Updated: 2004-12-17
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher, Netscape 4.75 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A


I can't see everything the presenter displays

For best results during a web conference, each of the participants should have their screens set to the same resolution. If the presenter's screen, for example, is set to 1280 x 1024 pixels, but an attendee's screen is set to 1024 x 768, then when the presenter shares his desktop, some of the detail will not be visible on the attendee's screen. You have two choices:

  • Each attendee can reset his desktop to the same screen resolution. To do so:
    1. Right-click on the desktop.
    2. Choose Properties.
    3. Choose Settings.
    4. Choose the screen resolution from the slider.
    5. Click OK.
  • Attendees who cannot view the entire desktop can use the pan and scroll icons in the web conferencing console to move around in the shared desktop view. The pan icon (on the left) automatically scrolls to the position of the presenter's mouse. The scroll icon (on the right) lets the attendee scroll the shared data on his screen.

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FAQ ID: 005515
Updated: 2005-01-13
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher, Netscape 4.75 or higher
Microsoft Office: N/A
Additional Hardware: Intel 82815 video driver or nVidia video card
Additional Software: N/A


Loading the Web Conferencing console resulted in a crash or a blue screen

If you install the Web Conferencing console by clicking the New User link on the Web Conferencing Home page, and your machine reboots or you see a blue screen, then you likely have an out-of-date video driver, Intel 82815 (Compaq, Dell, or HP PC) or an nVidia video card (Toshiba). Do the following:

  1. Download an appropriate driver from one of the following websites:
  2. Run imtfix.exe from the host machine where you installed Web Conferencing. For example, if your Web Conferencing host is conference.mycompany.com, you would enter: http://conference.mycompany.com/imtapp/res/jar/imtfix.exe
  3. Reboot your computer.

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FAQ ID: 005516
Updated: 2005-01-13
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher, Netscape 4.75 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A


I can't log in to Web Conferencing

If you have difficulty logging in to Web Conferencing, you may see the following error messages:

  • OID connection misconfigured or other error detected. Please notify the system administrator.
  • System error User id can not be null(9)
  • Unable to find username in LDAP

If these messages appear, it is likely there is a synchronization problem between the Oracle Internet Directory (OID) and Oracle Web Conferencing. For performance reasons, Oracle Web Conferencing maintains a local copy of some of your user information that also appears in the OID. If the information in the OID has changed, for example you were assigned a new user name or changed your e-mail address, but the OID information has not been synchronized with Oracle Web Conferencing, then you cannot log in with the new or changed information.

Contact your system administrator and advise him of the problem.

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FAQ ID: 005517
Updated: 2004-11-16
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A


I can't find a registered user to invite to a conference

Oracle Web Conferencing keeps a local repository of user information for users from the Oracle Internet Directory (OID). By default, users are loaded into the database as they sign in to Web Conferencing. If you try to invite an attendee who has not yet logged into the system, then the attendee will not be listed as a registered user. Enter the attendee as a guest, or ask the attendee to log into Web Conferencing once.

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FAQ ID: 005518
Updated: 2004-11-16
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher, Netscape 4.75 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A


The console initialization bar stops at 90%

As you enter a conference, the Web Conferencing system checks to see whether you have the latest Web Conferencing client. If your client is older, the system will try to download a new version to your machine. If this download times out, click New User on the Web Conferencing home page, then click the Download button to manually download the client.

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FAQ ID: 005519
Updated: 2004-11-16
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher, Netscape 4.75 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A


A message says "Digital ID is expired"

If you see this message as you enter a conference, you must download a new version of the Web Conferencing client. Click New User on the Web Conferencing home page, then click the Download button to manually download the client.

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FAQ ID: 005520
Updated: 2004-11-16
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher, Netscape 4.75 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A


A message says "Your session is expired"

If you schedule a conference or start an instant conference and see a message similar to "Your session has expired. Please login," most likely your machine's time clock is incorrect and the meeting start time is more than 10 hours different than the time shown on your computer. To solve this problem:

  1. Right-click on the time shown in the lower right corner of your screen.
  2. Choose Adjust Date/Time.
  3. Choose the correct date and time, and click OK.

Now you can schedule and enter meetings.

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FAQ ID: 005521
Updated: 2004-11-16
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher, esp. Windows XP Service Pack 2
Browser: Internet Explorer 5.5 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A


Dialogs to enter the Web Conference don't appear

If you try to enter a conference, but do not receive the appropriate dialogs to let you enter, then one of two things may be occurring:

  • You have a pop-up blocker turned on.

    Some Oracle Web Conferencing tasks, such as entering a conference or playing back recorded conferences, display pop-up dialogs. If you have pop-up window blockers, the pop-up window is suppressed and so you cannot perform the task. For example, Windows XP Service Pack 2 and recent versions of Internet Explorer include automatic pop-up blockers that you must disable during web conferencing.

    You must allow display of pop-up windows while you are using Oracle Web Conferencing.

  • Your browser security settings are too strict.

    Browser security settings should be set to Medium or lower. Do the following to reset them:

    1. Open an Internet Explorer window.
    2. Select Tools > Internet Options.
    3. Click the Security tab.
    4. Set Security to Medium or lower.
    5. Click the Custom button.
    6. Set the following:
      • Download signed ActiveX controls: Prompt
      • Run ActiveX controls and plug-ins: Enable
      • Script ActiveX controls marked safe for scripting: Enable
    7. Close the browser window.

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FAQ ID: 005522
Updated: 2004-11-16
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A


The meeting host does not have host privileges

If you schedule a meeting as host, then enter the meeting and find that you do not have host privileges, it is likely that you did not log into Web Conferencing before joining the meeting through the Join Conference area. You must be logged in to Web Conferencing to host the meeting.

If you have other problems with meeting privileges or Web Conferencing features that you cannot access, ask your system administrator whether any Web Conferencing system properties have been set to prevent access to features.

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FAQ ID: 005523
Updated: 2004-11-16
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: Java Virtual Machine


I can't cobrowse or present documents

You must have Java enabled and a Java Virtual Machine (JVM) installed in order to cobrowse or share documents using document presentation mode. See "What software do I need in order to use Web Conferencing?" and follow the instructions to install JVM.

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FAQ ID: 005524
Updated: 2004-11-16
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher, Netscape 4.75 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A


I see multiple console toolbars

If you accidentally enter the same conference twice, you will see multiple or replicating Web Conferencing console toolbars. Click to exit from the second conference (the second console toolbar on your screen).

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FAQ ID: 005525
Updated: 2004-11-16
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher, Netscape 4.75 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A


During a conference, the shift key "stuck"

If, during a conference, it appears that the Shift Caps Lock key has been pressed, making everything uppercase, your keyboard and your attendee's keyboard are out-of-synch.

To synchronize the keyboards, press the Shift or Control key a few times together with your attendee.

If this does not fix the issue, you may have Microsoft's sticky-key feature turned on. To turn off the sticky-key feature, press the Shift key five times to display the settings pop-up window. (If this does not display the settings pop-up window, press and hold down the Shift key until the pop-up window appears.) Then turn the sticky-key feature off.

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FAQ ID: 005526
Updated: 2004-11-16
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 2000
Browser: Internet Explorer 5.5 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: DirectX 8.1 and Sun Java Virtual Machine 1.2+


Attendees cannot view Java or Oracle Forms applications

If attendees cannot view your Oracle Forms applications, your system is likely running Windows 2000, DirectX 8.1, and Sun Java Virtual Machine 1.2+. This configuration could cause DirectX applications to be shared incorrectly in Desktop Sharing mode. You can do either of the following:

  • Upgrade DirectX version 8 to version 9. Please contact your system administrator for assistance.

  • If you do not want to upgrade your version of DirectX, follow the next steps to download a patch to disable DirectX hardware acceleration to allow sharing of DirectX applications.

    1. Run imtfix.exe from the Web Conferencing host machine. For example, if your Web Conferencing host is conference.mycompany.com, you would enter:
      http://conference.mycompany.com/imtapp/res/jar/imtfix.exe
    2. Click the Enable button.
    3. Reboot your computer.

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FAQ ID: 005527
Updated: 2005-01-5
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher, Netscape 4.75 or higher
Microsoft Office: N/A
Additional Hardware: Intel 82815 video driver, nVidia video card
Additional Software: N/A


Screens take a long time to render

If screen rendering/refreshing is slow, you may have an out-of-date video driver, Intel 82815 (Compaq, Dell, or HP PC) or an nVidia video card (Toshiba). Do the following:

  1. Download an appropriate driver from one of the following websites:
  2. Run imtfix.exe from the host machine where you installed Web Conferencing. For example, if your Web Conferencing host is conference.mycompany.com, you would enter: http://conference.mycompany.com/imtapp/res/jar/imtfix.exe
  3. Reboot your computer.

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FAQ ID: 005528
Updated: 2004-11-16
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher, Netscape 4.75 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A


I can't dial out for voice streaming

If you cannot dial out to a phone number, your system administrator may need to set up the dial-in prefix for calls made to numbers outside your company site. For example, many company phone systems require users to dial 9 before dialing an outside line. Ask your system administrator to check the current value for the VoiceDialInPrefix property.

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FAQ ID: 005529
Updated: 2004-11-16
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher, Netscape 4.75 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: Java Virtual Machine (JVM)


Voice streaming does not work

You must have Java enabled and a Java Virtual Machine (JVM) installed in order to stream voice data. See "What software do I need in order to use Web Conferencing?" and follow the instructions to install JVM.

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FAQ ID: 005530
Updated: 2004-11-16
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher, esp. Windows XP Service Pack 2
Browser: Internet Explorer 5.5 or higher, Netscape 4.75 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: Java Virtual Machine (JVM)


I can't play back recorded conferences

If you cannot play back a recorded conference when you click on the playback button from the archive pages, there are two possibilities:

  • You must have a Java Virtual Machine installed and enabled in order to play back conferences. To install and enable a JVM, see "What software do I need in order to use Web Conferencing?".
  • Some Oracle Web Conferencing tasks, such as entering a conference or playing back recorded conferences, display pop-up dialogs. If you have pop-up window blockers, the pop-up window is suppressed and so you cannot perform the task. For example, Windows XP Service Pack 2 and recent versions of Internet Explorer include automatic pop-up blockers that you must disable during web conferencing.

If the playback button does not appear next to a conference that was recorded, the host has not enabled playback from the archives. Please contact the conference host. See "How do I publish conference details?"

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FAQ ID: 005531
Updated: 2004-11-16
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher, Netscape 4.75 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A


I can't play back the demo conferences

The QuickLinks area on the Web Conferencing home page includes links to an Application Demo and a Conference Demo. If these links do not work, then these conferences were not loaded in the database during installation.

Please contact your system administrator to correct this problem.

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FAQ ID: 005532
Updated: 2004-11-16
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher, Netscape 4.75 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A


The icons on my desktop are rearranged

Whenever you enter a web conference, the Web Conferencing console bar appears at the top of your desktop. Any icons on your desktop will be rearranged to allow them all to be visible even when the console bar is visible.

There are two possible solutions:

  • To allow icons to move back to their previous positions, you can set your desktop to automatically arrange icons as appropriate:

    1. Right-click on your desktop to pop up a menu.
    2. Choose Arrange Icons By.
    3. Choose Auto Arrange so it has a check to the left.
      Now when you enter a web conference the icons will move down, but they will move back up into their previous position after the web conference has ended.
  • To leave icons in their current position and hide the Web Conferencing console, unpin the console from the top of your window. See "How do I share my whole screen and hide the console bar?" for details. If the console is hidden (unpinned), it will appear only when you roll your mouse over the top of the window.

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FAQ ID: 005533
Updated: 2004-11-16
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or higher
Browser: Internet Explorer 5.5 or higher
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A


I can't see the Schedule tab

You typically schedule conferences by clicking the Schedule tab on the Web Conferencing web application pages. If no Schedule tab appears, it is likely your company uses both Oracle Web Conferencing and Oracle Calendar, and your system administrator has suppressed display of the tab so that you will schedule web conferences through the Oracle Calendar interface. Refer to the Oracle Calender online Help for information about how to schedule a web conference.

If your company does not use Oracle Calendar, or you believe the Schedule tab has been suppressed in error, please contact your system administrator.

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